Shipping Info

Impact Import Group

Trading as KUFU CULTURE                                                                                     

Shipping policy – 01/01/2018                                                              

Shipping

In the event that multiple items are ordered, part deliveries may be made where stock is not available, or some of our products may be shipped from different locations. If you order two different items they may arrive in separate shipments. All reasonable attempts to notify you will be made using the details you provided.

All orders under 20kg will be delivered by Australia Post and you will not be required to sign for delivery.

All orders over 20kg will be delivered by our nominated carrier – TNT, TOLL or other and require a signature at point of delivery. It is preferred to provide a business address or an address where someone will be home for orders over 20kg. Redelivery charges may apply if there is no one available to accept delivery.

iKamper Skycamp and KUFU Roof tents and Drawers systems orders require a forklift or 4 people to unload the Skycamp due to the size and weight (230cm 151cm x 44cm – 95 kilograms)

We are unable to specify a day and time for deliveries, so please ensure your delivery address for orders over 20kg will have a person/persons available between 8.00am – 5.30pm to take delivery to avoid redelivery fee.

Mostly orders will go out next day, but can take up to 2-3 days to process pack and wrap sometimes, particularly before holidays, long weekends, Easter etc.. So order a little bit early if possible.
The average delivery times for Standard delivery are:

  • 1 – 3 days for Eastern states
  • 3 – 5 for all other areas

Pricing will be noted during checkout depending on your delivery address, size and weight of the product.

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